Thank you for shopping at masterchenchineserestaurant.com. This Shipping Policy explains how we process and deliver orders within the United States.
1. Shipping Destination
We currently ship within the United States only.
At this time, we do not offer international shipping.
2. Order Processing
- Orders are processed within 1–2 business days after payment has been successfully received.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak shopping periods or promotional events, processing times may be slightly longer.
3. Estimated Delivery Time
After your order has been processed, estimated delivery is:
- Standard Shipping (United States): 3–7 business days
Delivery times are estimates only and may vary depending on your location and carrier operations.
4. Shipping Costs
Shipping charges are calculated at checkout based on your delivery address and selected shipping method.
Any applicable shipping fees will be displayed before you complete your purchase.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your package’s delivery status.
6. Delivery Delays
While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Carrier delays
- High shipping volumes
- Incorrect or incomplete shipping information
- Other unforeseen logistical disruptions
We appreciate your patience should any unexpected delays occur.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, shipping delays, additional shipping charges, or failed deliveries may occur. We are not responsible for orders that cannot be delivered due to inaccurate customer-provided information.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and assist in reaching an appropriate resolution.
9. Order Status
You may contact our customer support team at any time if you have questions regarding your shipment or delivery status.
10. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Email: weiweilin@masterchenchineserestaurant.com
Phone: +1 (929) 619-9789