1. Where do you ship?

We currently ship within the United States only. At this time, international shipping is not available.

2. How long does order processing take?

Orders are typically processed within 1–2 business days after payment has been successfully received.

3. How long does shipping take?

Standard delivery within the United States generally takes 3–7 business days after your order has been processed.

Please note that delivery times are estimates and may vary depending on your location and carrier operations.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your shipment.

5. Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible. We will do our best to accommodate your request.

Once an order has been shipped, it can no longer be modified or canceled.

6. What payment methods do you accept?

We accept secure payment methods available during checkout, including major credit and debit cards and other supported payment options.

7. What should I do if my item arrives damaged or incorrect?

Please contact us within 7 days of receiving your order. Include your order number and, if possible, photos of the damaged or incorrect item so we can resolve the issue promptly.

8. What is your return policy?

Eligible items may be returned within 30 days of delivery, provided they are unused, in their original condition, and meet the requirements outlined in our Return & Refund Policy.

9. How long does it take to receive my refund?

Once your returned item has been received and inspected, approved refunds are issued to your original payment method. Depending on your payment provider, refunds typically appear within 5–10 business days.

10. What if my package is delayed?

Delivery may occasionally be delayed due to weather conditions, carrier issues, holidays, or other circumstances beyond our control. If your package has not arrived within the expected timeframe, please contact our customer support team for assistance.

11. How can I contact customer support?

If you have any questions about your order or our products, please contact us using the information below.

Email: weiweilin@masterchenchineserestaurant.com

Phone: +1 (929) 619-9789

We aim to respond to all customer inquiries within 1–2 business days.