Thank you for shopping at masterchenchineserestaurant.com. We want you to be satisfied with your purchase. If you are not completely satisfied, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging and accessories, where applicable.
- Not show signs of misuse, damage, or excessive wear.
- Be accompanied by proof of purchase or the order number.
Returns that do not meet these requirements may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Items that have been used or altered after delivery.
- Products damaged due to improper handling by the customer.
- Clearance or final sale items, if clearly marked as non-returnable.
- Gift cards, if applicable.
3. Return Process
To initiate a return, please contact our customer support team before sending any item back.
Please include:
- Your order number.
- A brief description of the reason for the return.
- Photos of the item if it is damaged, defective, or incorrect.
Once your request is approved, we will provide return instructions.
4. Return Shipping
If the return is due to our error (such as receiving a defective, damaged, or incorrect item), we will cover the return shipping cost.
For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping costs unless otherwise required by law.
We recommend using a trackable shipping service, as we are not responsible for returned packages lost during transit.
5. Refunds
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Original shipping charges are generally non-refundable unless the return is the result of our error.
6. Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.
7. Exchanges
Exchanges are available only for items that are damaged, defective, or received in error, subject to product availability.
8. Return Address
Please do not return any items without contacting us first for return authorization.
Approved returns should be sent to:
MASTER CHEN CHINESE RESTAURANT INC.
18 BROOKLYN AVE
FREEPORT, NY 11520
United States
9. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: weiweilin@masterchenchineserestaurant.com
Phone: +1 (929) 619-9789